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Managing your business

General

• How not to succeed in business
• How to stay competitive
• Is your business as healthy as it appears to be?
• Protect your goodwill

Operations and processes

• Get results through outsourcing
• Benchmarking: not just a large company concern

Money, finance and cashflow

• A change for recognising business profits
• Can you cut your interest payments?
• Improve your debt collections
• How to protect your business when your customers go under
• Finding the money to develop your business
• How would the euro affect your business?

Growing your business

• The right kind of growth
• The dangers of overtrading
• Small can be beautiful

Dealing with fraud

• Identify and prevent fraud in your business
• The most common fraud risk factors
• Encouraging employees to report fraud
• What to do when you suspect employee fraud

Benchmarking: not just a large company concern

It is not only large businesses that need to apply benchmarking techniques.

The expectations of the global consumer are such that all companies have to compete on standards of service and price, regardless of their size.

Research has indicated that many companies are missing out on significant profit opportunities by not implementing best practices.

The Benchmark Index

The Benchmark Index, created by the UK's Small Business Service, allows you to compare your business against over 2,000 benchmark results.

Benchmarking can help to improve productivity and competitiveness, and can reveal new business opportunities.

If you think your business has room for improvement in performance and profitability you might start by completing the free online 'healthcheck'.

This will help you gauge the performance of your business in the areas of finance (including R&D and marketing expenditure, turnover, and loans), customer service, innovation and suppliers, and employees.

Visit www.benchmarkindex.com for more details.

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